Reference

The Terms Behind Your aq55 Account

These terms are the agreement between you and aq55 the moment you open a wallet, send a bKash or Nagad deposit, or take a cricket market. One read tells you what we expect from you, and what you can hold us to in return.

Plain wording, no fine printOne account per personYour local law comes firstAsk us before you deposit
aq55 The Terms Behind Your aq55 Account
DATA AND ACCESS

How We Handle Your Account Data

Terms only mean something if the account behind them is safe. Your login is tied to a one-time code sent to your phone, so a stolen password alone will not open the wallet. Session records show which device signed in and when, and you can end those sessions from inside the account. What we hold stays limited to what a wallet needs — your name, contact details, transaction history, and verification documents where a payout check calls for them.

Your Data, Kept Narrow We collect what the account and wallet need — your name, phone, transaction records and the documents a withdrawal check asks for. Nothing extra is gathered for its own sake, and nothing is sold on.
Cookies on a Mid-Range Phone We store a small session cookie so you are not asked to log in on every page tap. Clear it and you simply sign in again. It is not used to follow you around other sites.
How Long Records Stay Wallet and withdrawal records stay while your account is open and for whatever period local rules require afterwards. When that window closes, the data is deleted or stripped of anything that identifies you.
Changing Your Details Need a phone number or password changed? Ask through support and we verify the request against your account before anything moves. You can also request a copy of what we hold.
TERMS HELP DESK

Bangladesh Support for Your Terms Questions

Stuck on a clause? Our Bangladesh team is reachable through live chat inside your account, by email, and through the help link on the login screen before you sign in. Keep your account number and the wallet reference handy — bKash, Nagad and Rocket transfers each carry a transaction ID we can trace. Tell us which section you are asking about and we will point you to the exact clause, so nothing is left to guesswork.

Team online

Live Chat in Your Account

Open your account, tap the support bubble in the corner, and a Bangladesh team member picks up the thread. Have your bKash, Nagad or Rocket transaction ID ready so we can pull the wallet record straight away.

Email the Terms Team

Write to our support address with the clause number in the subject line. We answer in writing, which leaves you a record of the reply that you can keep for your own file.

Before You Sign In

The login screen carries a help link for anyone who cannot get into the account yet. Use it if you are locked out and need to ask about access or a wallet that is not showing up.

Questions About Our Terms, Answered

Six questions cover most of what people ask us about the terms. If yours is not here, the answer usually sits in the clause text higher up this page, or comes back from support inside the same chat thread. We would rather you ask than guess — a two-line message costs you nothing and clears the confusion before money moves. Nothing below replaces your local law.

Yes. Ticking the box at sign-up and then using the wallet means you accept these terms. If a clause does not sit right with you, ask support to explain it before you deposit.

No. The name on your bKash, Nagad or Rocket wallet has to match the name on your account. A mismatch fails the withdrawal check, and we will ask for ID before releasing anything.

It depends on the rule. A first minor slip usually gets a warning and a flag on the account. Repeated or serious breaches — a second account, a fake identity, a mismatched wallet — can end in suspension.

Message support from inside the account and confirm the request. We clear any balance first, then close the login. Records stay for the period local rules require, after which they are deleted.

We post the new version on this page and flag it on your account screen. There is no quiet edit — the date changes, and the clause you agreed to is replaced from that day.

Access depends on your local law and the regions we can serve. If online gaming is not permitted where you are, do not open an account, and check the rules before you deposit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.