Reference

What Our Privacy Policy Covers

Your account holds a name, a mobile number and a wallet reference for bKash, Nagad or Rocket — that is what this policy is about, and that is what we protect.

Name and mobile numberWallet reference onlyCookie choices you controlChange or delete on request
aq55 What Our Privacy Policy Covers
HOW DATA IS HANDLED

How aq55 Handles Cookies and Account Data

Most of what we store is dull, and that is the point. A session cookie keeps you signed in on a mid-range Android phone so you are not retyping a password each time the signal drops; a second cookie remembers your language choice. Neither carries your wallet PIN, and you can clear both from your browser whenever you like — you will just log in again. New-device checks run on an OTP to your registered number, and withdrawal wallet changes get a short re-check.

Cookies We Set Session and language cookies are the only two we set by default. Clearing them signs you out but leaves your account, wallet history and saved payment rails untouched on our side.
Device and OTP Checks A new phone triggers an OTP on your registered number before the login completes. Changing a withdrawal wallet adds one more check, so nobody can redirect a payout from an unlocked handset.
Retention Periods Transaction records stay while your account is open and for the period local rules require afterwards. Session logs and device identifiers are kept far shorter, because they only exist to spot odd logins.
Your Data Requests Ask for a copy of what we hold, ask us to fix a field, or ask us to close the account and drop what we need not keep. We reply on the channel you used.
REACHING ACCOUNT HELP

Where to Send a Privacy Question

Policy questions rarely look like policy questions. Sometimes it is a mobile number you changed, sometimes a wallet reference that does not match your bKash statement, sometimes you just want to know what a cookie on the login screen does. Send any of it to our account help desk and say plainly what you want changed. Live chat in the app is the shortest path because your session is already attached; email works when you need a written trail.

Team online

In-App Live Chat

Open a chat from your logged-in session and ask for the change directly. Because your account is already verified, we can confirm which details sit on file and log the request against your record.

Email Request

Write to our support mailbox if you need the exchange in writing. Tell us the mobile number on the account and the exact entry you want corrected, and we reply with what we changed and when.

Wallet Reference Check

If a bKash, Nagad or Rocket deposit shows against the wrong record, send the wallet reference from your statement. We trace the rail, correct the link, and confirm which details the payment provider was allowed to see.

Questions About Your Data, Answered

The same few questions come up whenever someone actually reads a policy page instead of scrolling past it. Can I see what you hold? Who else touches it? What happens to my wallet reference if I switch from Rocket to Nagad? What if the phone number on the account changes? We answer the common ones below, in the order people tend to ask them. Short answers, no detours.

Your name, mobile number, date of birth, the wallet or bank reference on the account, and a record of each deposit and withdrawal. Device type and app version come with any login.

Yes — ask from live chat inside your logged-in session and we send a copy of the profile and transaction fields we hold. Wallet PINs are never stored, so they will not appear.

Only what the rail needs to clear a transfer — the amount, the reference and the mobile number tied to the wallet. bKash, Nagad, Rocket and Upay never receive your login credentials or your game history.

We close access and remove what we are not required to keep, such as device identifiers and session logs. Transaction records stay for the retention period local rules set, then they go as well.

The rules that govern your account depend on your local law and eligible regions — the version shown for the region where you registered is the one that applies to you.

Send the request from live chat or email while the old number still works, and confirm with the OTP sent to it. Once verified, the new number becomes the one for logins and wallet checks.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.